Thank you for choosing Packlim for your custom packaging needs. We want you to feel entirely confident in your commercial partnership with us. If your order does not perfectly align with your expectations, please review our comprehensive Return and Refund Policy outlined below. This policy governs all orders executed through our official website: https://packlim.ca/.
1. Return Window & Eligibility
- 30-Day Policy: You have the right to formally request a return within a strict 30-day window beginning on the date your shipment is delivered.
- Product Condition: To qualify for a return under our standard guidelines, the items must be new only (unused, unassembled, and undamaged).
- Scope of Acceptance: In alignment with our verified merchant terms, we accept returns for both defective and non-defective products.
- Exchanges: Please note that product exchanges are not accepted under any circumstances. If you require a different box style, size, or material, a new order must be placed.
2. How to Initiate a Return
All product returns are structurally processed and managed by mail only. To begin the process, please follow these steps:
- Reach out to our customer care desk at sales@packlim.ca providing your specific order number, corporate details, and the core reason for the return.
- Our support team will review your order details against our eligibility criteria and supply you with the verified return mailing address.
- Ensure the packaging products are securely packed on pallets or within secure shipping bundles to completely prevent structural damage or print scuffing during transit.
3. Return Shipping Costs & Logistics
- Customer Responsibility: Arranging logistics and paying for return shipping labels is entirely the customer’s responsibility.
- Tracking Requirement: Because bulk packaging shipments represent significant commercial value, you must use a trusted freight or parcel carrier that provides valid tracking details. We strongly recommend retaining your shipment receipt and tracking ID until your return is officially processed at our facility.
4. Restocking Fees
- 99% Restocking Fee: Due to the specialized, industrial manufacturing nature of custom packaging, a restocking fee equivalent to 99% of the product price applies to returned orders. This fee will be systematically calculated and deducted from your final refund amount.
- Defective Items: If the return is necessitated entirely by a direct error on our part (such as a verified manufacturing defect or an incorrect product configuration), this fee may be re-evaluated by our sales management team upon inspection.
5. Refunds & Processing Time
- Inspection Period: Once your returned shipment arrives at our warehouse, our quality assurance team will inspect the items to verify they meet our “new only” condition requirements.
- Refund Issuance: Following successful inspection approval, your refund (minus the required 99% restocking fee) will be processed back to your original payment method.
- Provider Delays: Please keep in mind that while we initiate refunds promptly, your corporate bank or credit card provider may require additional processing business days to clear and post the funds back to your account.
6. Exceptions & Non-Returnable Items
Customized corporate packaging products that have been used, altered, or damaged post-delivery are not eligible for returns or refunds. If your packaging arrives with visible manufacturing defects, you must capture high-resolution photos immediately and alert our team within 48 hours of transit drop-off so we can expedite technical mitigation.
7. Contact & Verified Corporate Details
For direct support regarding your packaging returns, policy compliance, or order statuses, please reach out to our team using our official corporate channels:
- Email: sales@packlim.ca
- Phone: +1 206-821-2295
- Address: 503 East Tower, 77 City Centre Dr, Mississauga, ON L5B 1M5, Canada
