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At Packlim Canada, we accept returns for both defective and non-defective products and make sure the quality of every box we ship is great. But we get it; things don’t always go as planned. The items can get damaged, or there may be other reasons you no longer want them. So we have a proper return policy for them.
Not Happy? Let Us Know Within 2 Business Days
If your order isn’t right damaged, defective, or something’s just off reach out to us within two business days of delivery. We’ll sort it out for you. Or any other issue feel free to contact us within the specific time.
Changed Your Mind? Return Within 10 Business Days
You can return unused items in their original packaging within 10 business days. Just note if you’re requesting a reprint or replacement for something that’s not defective, you’ll need to cover the extra costs.
Reprints Take Up to 10 Business Days
If you need a reprint for a non-defective item? Send the original back within 10 days. Once we receive and inspect it, we’ll get started. Standard turnaround is 10 business days, but if you need it faster, we can rush it for an additional fee.
Cancellation Policy
Once production begins, cancellations are non-refundable. But don’t worry we can store your boxes for free and ship them when you’re ready.
Inspect Your Order on Arrival
If you spot damage or anything unusual with your order. Contact us within 2 business days. It’s your responsibility to inspect everything at delivery.
Policy for Minor Scratches?
Small surface scratches or slight color differences may occur and aren’t considered defects.
Return Shipping
You’ll need to cover the return shipping costs. Please note, original shipping charges aren’t refundable.
Refunds (If Applicable)
Since every order is custom-made, we typically retain 99% of the order cost once production has started. If your refund is approved, we’ll process it within 3 business days after we receive and inspect your return.
How to Reach Us
Just email us at sales@packlim.ca with your order number and a quick explanation. We’ll take it from there.
Contact Us:
If you have any questions about this Refunds and Return Policy, You can contact us at:
- Email: sales@Packlim.ca
- Phone: +1 206-821-2295
- Address: 503 East Tower, 77 City Centre Dr, Ontario, ON L5B 1M5, Canada
